This Producer Agreement (the “Agreement”) governs the relationship between Shardana UK Ltd, trading through the Trust Run platform (“Shardana”, “Trust Run”, “we”, “us”), and the business producer identified during registration (“Producer”).
Shardana UK Ltd is incorporated in England and Wales, Company No. 14611233, VAT No. GB436361106, with registered office at International House, 36-38 Cornhill, London EC3V 3NG, United Kingdom.
1.1 Trust Run is a business-to-business digital marketplace and SaaS platform designed to connect artisan food producers with professional buyers, including restaurants, distributors and other business operators.
1.2 Trust Run provides technological infrastructure and related platform services, and Shardana supplies to Buyers the shipping service described in section 8. Unless expressly stated otherwise, Shardana does not purchase, take title to, resell, distribute or take physical possession of the Producer’s goods.
1.3 Each sale of goods is concluded directly between the Producer and the Buyer. The Producer remains the seller of record in relation to the goods and is responsible for performance of the sale contract with the Buyer.
1.4 Access to Trust Run is intended exclusively for persons acting for business or professional purposes. Consumer sales are not permitted through the platform.
2.1 The Producer must provide complete, accurate and current business information, including a valid VAT number and any information reasonably required for verification, invoicing, compliance and payment onboarding.
2.2 The Producer must complete and maintain any onboarding and verification required by Trust Run’s payment service provider. Failure to maintain an eligible payment account may result in suspension of ordering functionality.
2.3 The Producer warrants that the person creating or administering its account has authority to bind the Producer.
3.1 The standard Producer subscription fee is EUR 199 per month, exclusive of any applicable taxes, charged monthly in advance. The subscription has no minimum term. No subscription fee is charged before 9 November 2026. For subscriptions activated before that date, the first monthly charge falls on 9 November 2026 or, where the subscription is activated shortly before that date, at the end of the minimum trial period shown at checkout; the subscription then renews monthly from the date of the first charge.
3.2 New Producers are eligible for an introductory subscription fee of EUR 99 per month for their first two monthly charges, unless a different written commercial offer has been agreed. The introductory fee is available only once per Producer: it does not apply again if the Producer cancels and later subscribes again, in which case the standard fee applies from the first charge. Trust Run records the use of the introductory fee on the Producer account, and this record cannot be changed by the Producer.
3.3 The Buyer is charged a platform commission (the “Buyer Service Fee”) equal to 5% of the value of the goods purchased, excluding shipping charges, and the shipping charge for the Order. Both are paid by the Buyer to Shardana in addition to the price of the goods and are not deducted from the amount due to the Producer.
3.4 Payment processing charges relating to the platform payment flow are borne by Shardana under the current commercial model, unless the parties expressly agree otherwise in writing for future transactions.
3.5 Subscription charges and other fees payable by the Producer are independent from the purchase price payable by Buyers for goods.
4.1 The Producer is responsible for maintaining accurate and current product descriptions, prices, availability, preparation times, images, labels, nutritional information, allergens, certifications and other product information.
4.2 Where Trust Run provides a catalogue-upload service, it acts solely on information and materials supplied by the Producer. The Producer remains responsible for reviewing and approving the resulting listing and for its accuracy, completeness and legality.
4.3 The standard catalogue-upload service is EUR 10 per product as a one-off charge. For the first seven Producers onboarded, products uploaded during the free period defined in clause 4A.6 are uploaded free of charge; subsequent uploads are charged at the standard rate.
4.4 The Producer grants Shardana a non-exclusive, worldwide, royalty-free licence for the duration of this Agreement to host, reproduce, format and display product data, trademarks, images and other materials supplied by the Producer solely to operate, promote and provide the Trust Run service.
4A.1 Product listing credits ("Credits") may be purchased in advance for the catalogue-upload service described in clauses 4.2 and 4.3. Each Credit covers the upload of one product listing by Trust Run.
4A.2 Credits may be used only for the catalogue-upload service. They are not transferable to any other person or account, cannot be exchanged for cash or for any other service, and are not refundable, except as provided in this Agreement or by applicable law.
4A.3 Credits expire twelve (12) months after the date of the purchase in which they were acquired. Expired Credits are cancelled and cannot be used or reinstated. Where the Producer holds Credits from more than one purchase, the Credits with the earliest expiry date are used first.
4A.4 Credits may be used only while the Producer holds an active subscription or an exemption granted in writing by Shardana. Suspension or termination of the subscription or of the Producer account does not extend the expiry date of any Credit.
4A.5 Trust Run will notify the Producer by email at least thirty (30) days before the expiry of unused Credits from each purchase. The Producer can view its Credit balance and expiry dates in its account at any time.
4A.6 Free uploads granted to the first seven Producers under clause 4.3 do not use Credits and do not create a Credit balance. The free period lasts three (3) months from 9 November 2026 or, if later, from the Producer's activation. Free uploads are available only while the Producer holds an active subscription or an exemption granted in writing by Shardana. After the free period, uploads by Trust Run require Credits.
4A.7 Shardana will refund, on request, the price paid for unused Credits that have not expired, by issuing a credit note, where: (a) Shardana permanently discontinues the catalogue-upload service or the Trust Run platform; or (b) Shardana is unable to perform the catalogue-upload service for reasons attributable to Shardana.
4A.8 Credits are invoiced at the time of purchase. No further invoice is issued when Credits are used.
5.1 A Buyer may prepare and submit an order through the platform. The Producer may accept or reject the order.
5.2 The Buyer is requested to pay only after the Producer has accepted the order and before the goods are dispatched. When the Producer accepts an order, Trust Run requests a shipping quotation for that order on the basis of the collection address and of the weight and dimensions of the cartons entered by the Producer. The quotation is shown to the Buyer before payment and is valid for the period indicated on the platform (currently 24 hours).
5.3 Acceptance of an order by the Producer creates the commercial commitment to supply the goods subject to successful payment and the applicable Buyer terms.
5.4 The Producer must maintain sufficient stock information and must not knowingly accept an order that it cannot fulfil within the stated preparation time.
5.5 Shardana is not a party to the contract for the sale of goods between Producer and Buyer.
6.1 Payments are processed through an independent payment service provider. The purchase price of the goods is directed to the Producer’s account with that provider and does not become part of Shardana’s own funds.
6.2 Payouts to the Producer are made not earlier than 7 days after the Buyer's payment, in accordance with the payout schedule of the payment service provider. After that period the available amount is transferred to the Producer’s bank account; actual crediting may take additional time according to normal banking timescales. Trust Run does not operate an escrow service and the purchase price is not held by Shardana.
6.3 The Producer authorises the payment flows and deductions required to operate the Trust Run payment configuration in accordance with the payment provider’s applicable terms, including the collection by Shardana, within the same payment, of the Buyer Service Fee and of the shipping charge, and the refunds described in clause 7.
6.4 The Producer must comply with all payment-provider verification, fraud-prevention and account requirements applicable to it.
6.5 If the Producer’s balance with the payment provider becomes negative, for example because of a refund or chargeback, the negative balance is recovered from the Producer’s subsequent sales proceeds, and payouts to the Producer are suspended while the balance remains negative.
7.1 Responsibility for refunds, reversals, chargebacks, payment disputes, transport problems and deterioration of goods is allocated according to the actual cause of the problem and the obligations of each party. Shardana does not automatically assume losses arising from these events. The Producer is economically responsible for such amounts to the extent they arise from its goods, their preparation, packaging or conformity, its fulfilment or conduct, or its breach of the sale contract or of this Agreement.
7.2 Refunds of the price of the goods to Buyers are debited to the Producer’s account with the payment provider. Where the Producer’s balance is not sufficient, the payment provider may hold or debit the corresponding amount from Shardana’s balance. The Producer shall reimburse Shardana, on demand and to the extent permitted by applicable law, for amounts refunded to Buyers for the goods, shipping charges refunded to Buyers where the cause of the problem is attributable to the Producer, chargebacks and related costs for which the Producer is responsible under clause 7.1, to the extent they are not recovered under clause 6.5 or clause 7.4.
7.3 Chargeback and dispute fees are charged by the payment provider to Shardana. Shardana bears them, except where the dispute relates to the goods, the non-conformity of the order or another matter for which the Producer is responsible, in which case the Producer shall reimburse them to Shardana under clause 7.2 or they may be recovered under clause 7.4. In a lost chargeback the payment provider debits the full disputed amount, including the shipping charge and the Buyer Service Fee, from the Producer’s balance. After reviewing the case, Shardana will return to the Producer the shipping charge and/or the Buyer Service Fee where, under clause 7.1, the cause of the dispute is not attributable to the Producer.
7.4 Where legally and technically permitted, Shardana may set off amounts validly due from the Producer against amounts otherwise payable to the Producer, including by recovering them from subsequent sales proceeds.
7.5 Where the Producer’s balance remains negative, the payment provider may recover the negative balance by debiting the bank account linked to the Producer’s payment account (for example by SEPA Direct Debit). This function is active on Producer payment accounts. The Producer authorises such debits within the limits of the payment provider’s conditions, any mandate the payment provider requires, and applicable law.
7.6 The Producer shall promptly provide documents and evidence reasonably requested to defend a payment dispute or to assess a claim, including order, packaging, dispatch, delivery, product and communications evidence.
7.7 Shardana may suspend the Producer’s ability to receive new orders while material negative balances, unresolved fraud concerns or repeated payment disputes remain outstanding.
7.8 Nothing in this Agreement is a statement or guarantee about the timing, reserves or recovery mechanisms of the payment provider, which are governed by the payment provider’s own terms.
8.1 The Producer is responsible for preparing and packaging the goods properly for transport, taking particular account of fragile packaging such as glass bottles and jars.
8.2 The automated shipping service covers parcel shipments only. Orders that require pallet transport are excluded from the automated process and may be handled on the basis of a separate quotation. The Producer shall comply with reasonable packaging protocols communicated by Trust Run or the logistics provider and shall ensure that parcels are stable and suitable for collection and transport.
8.3 Shardana purchases transport services from its logistics provider, Mail Boxes Etc. (“MBE”), as MBE’s customer, and supplies the shipping service to the Buyer at cost, without mark-up. MBE invoices Shardana; the Producer does not pay for the transport of orders paid through the platform and is not a party to the transport contract with MBE. The Producer is shown as the physical sender, using its collection address, and is responsible for preparing the parcels, keeping them ready at the agreed collection time and handing them over to the carrier. Shardana does not itself perform carriage and does not take physical custody of the goods.
8.4 The Producer shall enter accurate weight and dimensions for each carton and keep its collection address and contact details up to date. The Producer shall use the shipping documentation provided through Trust Run, affix the shipping labels and record or confirm the shipment information on the platform as requested.
8.5 Before collection, the Producer shall take and keep photographs of the closed parcel and of the internal packaging, and shall provide them on request. The absence of such photographs may be taken into account in assessing responsibility for damage, but does not on its own constitute proof of fault.
8.6 For perishable and fragile goods, the Producer is responsible for their proper preparation, storage before collection, packaging and suitability for shipment by parcel. Responsibility for loss or damage is assessed according to its actual cause: loss or damage resulting from inadequate preparation, storage or packaging remains the Producer’s responsibility. For loss of or damage to the goods during carriage, the responsibilities of Shardana, the Producer and the parties engaged to carry the goods are determined according to their respective contractual roles and the applicable law, including any statutory limits of liability where applicable, without prejudice to the mandatory rights of the parties. Shardana handles claims with MBE and pays to the Buyer the amounts actually recovered, without prejudice to any rights that cannot lawfully be excluded or limited. Shardana does not use the Producer’s payment account to compensate the Buyer for loss or damage during carriage that is not attributable to the Producer. Payment disputes and chargebacks initiated by the Buyer remain governed by clause 7. For delicate or high-value shipments, the shipment and any additional cover are assessed on a case-by-case basis.
8.7 Additional shipping charges not included in the quotation (for example charges caused by incorrect weight or dimensions, a parcel not ready for collection, a failed collection, storage or redelivery) are borne by the party that caused them. Charges caused by the Producer, including those resulting from incorrect parcel information, are invoiced to the Producer separately by Shardana, only after verification and with reference to the relevant carrier or MBE document. The list above is indicative and not exhaustive. Surcharges not attributable to an error of the Producer, the Buyer or Shardana (for example remote-area or peak-season surcharges) are charged to the Buyer as part of the cost of the shipping service under the Buyer Agreement and are not charged to the Producer. The Producer may contest a charge invoiced under this clause in writing through the Trust Run platform within 14 days of the invoice date, stating its reasons; Shardana reviews the contestation against the carrier or MBE documentation and replies in writing within 14 days of receiving it, payment of the contested amount is suspended during the review, and a contestation upheld in whole or in part is settled by a credit note.
8.8 The Producer shall cooperate promptly with the Buyer, Shardana, MBE and the carrier in investigating loss, damage, shortage, delay or other delivery complaints.
9.1 The Producer is solely responsible, as between the Producer and Shardana, for ensuring that its goods may lawfully be marketed and sold in the relevant territory and comply with applicable food, hygiene, traceability, labelling, allergen, nutritional, packaging, certification and product-safety requirements.
9.2 The Producer warrants that all information supplied to Trust Run, Buyers and Digital Product Passports is accurate, complete and not misleading.
9.3 The Producer must notify Shardana without undue delay of any product recall, food-safety alert, withdrawal, material regulatory investigation, suspension of a material certification or other event reasonably capable of affecting Buyers or the Trust Run marketplace.
9.4 Shardana may immediately suspend affected listings where reasonably necessary to protect Buyers, the platform, or compliance with law.
10.1 Eligible products may be associated with a digital product passport made available through a third-party technology provider and accessible through a QR code or similar mechanism.
10.2 The Producer is responsible for the accuracy, legality and completeness of all information supplied for inclusion in a Digital Product Passport. Trust Run and its technology provider provide the technical infrastructure and do not independently certify Producer-supplied factual claims unless expressly agreed otherwise.
10.3 The standard Producer plan currently includes up to 100 Digital Product Passports in each consecutive twelve-month period starting on the date on which Trust Run activates the Producer account. Each new passport and each replacement of an existing passport uses one passport from the allowance. When the allowance is exhausted, new products are created without a Digital Product Passport. Any additional volume may be subject to additional charges notified before use.
10.4 The continued accessibility, migration or archival treatment of existing passports following termination may depend on the relevant technology and supplier arrangements. Trust Run will apply the termination arrangements stated on the platform or otherwise agreed with the Producer.
11.1 The Producer is responsible for addressing Buyer complaints relating to the goods, including quality, conformity, shortages, incorrect goods and fulfilment.
11.2 The Producer shall respond within a commercially reasonable period to requests for information or evidence concerning a complaint.
11.3 Trust Run may facilitate communications between Producer, Buyer, payment provider and carrier but does not thereby become the seller, carrier or guarantor of the transaction.
11.4 Nothing in this Agreement prevents a Buyer from exercising rights that cannot lawfully be excluded under the law applicable to the underlying sale.
12.1 Subject to applicable law, the Producer shall indemnify Shardana against third-party claims, losses, liabilities, regulatory penalties, reasonable professional costs and expenses arising from: (a) unsafe, defective or non-compliant goods; (b) inaccurate or unlawful product information; (c) infringement of third-party intellectual-property rights in Producer materials; (d) the Producer’s breach of applicable food or product law; or (e) the Producer’s material breach of this Agreement.
12.2 The indemnity does not apply to the extent the relevant loss was caused by Shardana’s own breach, negligence or unlawful conduct.
13.1 The Producer retains ownership of its pre-existing trademarks, product information, images and other materials supplied to Trust Run.
13.2 Shardana retains all rights in the Trust Run platform, software, interfaces, platform design, databases, documentation, branding and technology created by or for Shardana, subject to third-party rights.
13.3 Each party may use the other party’s intellectual property only to the extent necessary to perform this Agreement or as separately authorised in writing.
13.4 Personal data is governed by the applicable Privacy Policy and data-protection law and is not treated as owned property under this clause.
14.1 Each party shall comply with data-protection law applicable to its own processing activities, including, where applicable, the UK GDPR, the Data Protection Act 2018 and the EU GDPR.
14.2 Shardana’s processing of account and platform personal data is described in the Trust Run Privacy Policy made available during registration and on the platform.
14.3 Where a separate data-processing agreement is legally required for a particular processing activity, the parties shall enter into the appropriate agreement.
14.4 The Producer shall not upload unnecessary special-category personal data or other personal information unrelated to legitimate use of the platform.
14.5 To arrange shipments, Shardana transmits to MBE the Producer’s collection address and contact details and the Buyer’s delivery data. The Producer shall use the Buyer’s personal data received through the platform only to perform the order.
15.1 Shardana may suspend all or part of a Producer account where reasonably necessary because of suspected fraud, material payment risk, food-safety concerns, materially inaccurate information, repeated failure to fulfil accepted orders, misuse of the platform, legal/regulatory requirements, or a material breach of this Agreement.
15.2 Where appropriate, Shardana will inform the Producer of the reason for suspension and the steps required to remedy it, unless doing so would compromise fraud prevention, security, an investigation or a legal obligation.
16.1 This Agreement begins when the Producer accepts it electronically or otherwise enters into it and continues until terminated in accordance with this section.
16.2 The Producer may cancel its subscription at any time, without notice, through the customer portal available in its Trust Run account. Cancellation takes effect at the end of the subscription period already paid; the subscription is not renewed and no pro rata refund is due for the remaining part of the period. Until the end of that period the Producer may continue to use the platform. The Producer may also terminate this Agreement by written notice with effect at the end of the paid subscription period. Shardana may terminate this Agreement by giving 30 days’ written notice.
16.3 Either party may terminate immediately for a material breach that is incapable of remedy or, where capable of remedy, is not remedied within 14 days after written notice.
16.4 Shardana may terminate immediately where continued access would create a material fraud, food-safety, regulatory, sanctions or platform-security risk.
16.5 Termination does not affect accrued payment obligations, chargeback/reimbursement rights, outstanding accepted orders or provisions intended by their nature to survive termination.
17.1 Nothing in this Agreement excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
17.2 Subject to clause 17.1, neither party shall be liable to the other for indirect or consequential loss, or for loss of profit, revenue, business or anticipated savings, except where such exclusion would not satisfy an applicable legal requirement of reasonableness.
17.3 Subject to clause 17.1, Shardana’s aggregate liability arising out of or in connection with this Agreement in any twelve-month period shall not exceed the greater of (a) the total subscription and other service fees paid by the Producer to Shardana during the preceding twelve months and (b) EUR 1,000.
17.4 The limitations in this section do not reduce the Producer’s obligation to pay amounts properly due to Shardana or reimburse chargebacks and payment-provider liabilities for which the Producer is responsible under clause 7, and do not limit liabilities that cannot lawfully be limited.
17.5 The parties acknowledge that the limitations and allocation of risk in this Agreement form part of the commercial basis on which the platform services are supplied.
18.1 Trust Run integrates or relies on third-party services, which may include payment, hosting, digital passport, AI, communications and logistics services, including MBE for shipments.
18.2 Shardana is not responsible for an independent third party’s acts or omissions beyond the extent required by applicable law or where Shardana has expressly assumed responsibility.
18.3 The Producer must comply with any third-party terms that it accepts directly, including applicable payment-provider and carrier terms.
19.1 Each party shall keep confidential non-public commercial, technical and financial information received from the other and shall use it only for the purposes of the relationship.
19.2 This obligation does not apply to information that is public other than through breach, was lawfully known already, is received lawfully from a third party without confidentiality restriction, or must be disclosed by law.
20.1 The Producer agrees that this Agreement may be accepted electronically.
20.2 Trust Run may retain evidence of acceptance including account identity, date and time, and the version of the Agreement accepted.
20.3 Contractual notices may be sent to the email address registered for the Producer unless this Agreement or applicable law requires another method.
21.1 Shardana may amend this Agreement where reasonably necessary to reflect changes to the platform, law, security, payment arrangements or business operations.
21.2 Material changes will be notified in advance where reasonably practicable. Where a change materially affects the Producer’s rights or obligations, Shardana may require renewed electronic acceptance before continued use.
22.1 The Producer may not assign this Agreement without Shardana’s prior written consent. Shardana may assign it as part of a corporate reorganisation, financing, merger, acquisition or transfer of the Trust Run business, subject to applicable law.
22.2 If any provision is held invalid or unenforceable, the remaining provisions remain in effect and the invalid provision shall be treated, so far as legally possible, as modified to the minimum extent necessary.
22.3 A failure or delay to exercise a right is not a waiver of that right.
22.4 This Agreement, together with documents expressly incorporated into it, constitutes the agreement between Shardana and the Producer concerning the Producer’s use of Trust Run and supersedes prior inconsistent platform terms on that subject.
23.1 This Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of England and Wales.
23.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, controversy or claim arising out of or in connection with this Agreement, including any dispute concerning its existence, validity, interpretation, performance or termination.
23.3 The choice of English law and jurisdiction does not exclude the application of mandatory rules that apply irrespective of the parties’ contractual choice.
By actively selecting the acceptance checkbox and submitting the Producer registration or activation process, the Producer confirms that it has read, understood and agrees to be bound by this Agreement. Access to Producer selling functions may be conditional upon acceptance of the current applicable version.
The Privacy Policy is provided separately. Acceptance of this Agreement must not be treated as blanket consent to personal-data processing. Any processing that relies on consent should be presented separately where required.
Effective date: 2 November 2026 (Version 1.2). Version 1.2 introduces the shipping service supplied by Shardana through MBE (sections 3, 5 and 8), payouts not earlier than seven days after payment and the recovery of negative balances (sections 6 and 7), cancellation of the subscription at the end of the paid period (clause 16.2), the one-time introductory fee and the first charge on 9 November 2026 (clauses 3.1 and 3.2), the free upload period from 9 November 2026 (clause 4A.6) and the twelve-month passport allowance from activation (clause 10.3). This Agreement applies to Producer accounts that accept this version electronically through the Trust Run platform.
Previous versions: Version 1.1, effective 21 October 2026, available at producer-agreement-v1.1.html; Version 1.0, effective 31 August 2026, available at producer-agreement-v1.0.html.